Clubcard Online Shopping Documents

Online Shopping

About Tesco Online Shopping

What can I buy through Tesco Online Shopping?

Registration and My Account

Arranging Delivery

Receiving my Shopping Delivery

Smooth complaints and returns

Product Ratings and Reviews

Terms and Conditions and Privacy Policy

Click+Collect

What is Click+Collect?

Why should I use Click+Collect?

How can I use Click+Collect?

Why can’t I see Click&Collect as a shopping method option on the website?

Where can I collect my shopping?

What proof of ID do I need to bring?

Can somebody else collect my shopping for me?

When can I collect my shopping?

What happens if I am late for my collection slot?

What happens if I am early for my collection slot?

How much does it cost?

Where will my groceries be stored during my collection slot?

Will I receive my shopping in bags?

Do I have to arrive in a car for a drive through collection?

What happens if something I have ordered is not available?

What do I do if I'm not happy with the substitute I am given or would like an item refunded?

Can I amend or cancel my Click & Collect order on the website?